FAQ
✨ Frequently Asked Questions (FAQ)
Welcome to the Flormatique FAQ — we’re here to make your beauty experience as smooth and enjoyable as possible.
If you can’t find the answer you’re looking for, please feel free to email us at info@flormatique.com.
Our customer care team is always happy to help. 💕
💄 Orders & Shipping
1. How long does shipping take?
Orders are typically processed within 1–2 business days.
Delivery times vary depending on your location but usually take 3–7 business days after dispatch.
2. Do you ship internationally?
Yes! We’re proud to offer worldwide shipping. Shipping costs and delivery times may vary by country and will be calculated at checkout.
3. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.
💕 Returns & Exchanges
4. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused products in their original packaging.
To start a return, please contact us at info@flormatique.com with your order number and details.
5. What if I receive a damaged or incorrect item?
We’re so sorry if this happens! Please email us within 48 hours of receiving your order with photos of the product and packaging — our team will assist you right away.
🌷 Payments & Security
6. What payment methods do you accept?
We currently only accept PayPal. All transactions are processed safely through encrypted systems.
7. Is shopping on Flormatique safe?
Absolutely. We use trusted payment gateways and SSL encryption to ensure your information is always secure.
✨ Products & Care
8. Are your products cruelty-free?
Yes! At Flormatique, we believe in beauty with compassion. All our products are cruelty-free and sourced from trusted, ethical brands.
9. How can I find the right product for my skin type?
Each product page includes detailed descriptions and recommendations.
If you’re unsure, feel free to reach out to us — our team will happily guide you toward your perfect match.
💌 Need More Help?
If you still have questions, don’t hesitate to contact us:
📧 info@flormatique.com
We aim to reply within 4–6 hours.
Thank you for being part of the Flormatique family — where beauty blossoms naturally. 🌸